Fygo

Help Center

  • Getting Started
  • How to Install and Initialize FygoOS?
  • How to Install the App and Connect to Fygo NAS?
  • How to Install FygoOS on a Virtual Machine?
  • Troubleshooting System Installation Issues
  • Storage
  • How to Create a Volume?
  • Do Hard Drives Hibernate Automatically?
  • How to Use SSD Cache Acceleration?
  • Fygo TV
  • How to install Fygo TV and create a library?
  • How to create Fygo TV accounts for family and friends?
  • Cannot select a folder when creating a library?
  • Photos
  • How to Back Up Phone Photos?
  • How to Share Photos with Others?
  • AI Photos Feature Guide
  • How to Import Google Photos into Fygo?
  • Video Plays with Black Screen but Has Sound in Web Photos?
  • Remote Access
  • How to Remotely Access Your Fygo NAS?
  • System Settings
  • How to create a new user?
  • How to Use a Wireless Network Adapter?
  • How to Change FygoOS Ports?
  • How to Use the System Configuration Backup and Restore Feature?
  • Frequent Network Errors in System Settings?
  • How to Enable Two-Factor Authentication (2FA)
  • Unable to Complete Two-Factor Authentication (2FA)?
  • How to Enable Email Notification Service
  • Files
  • How to share My Files with other users?
  • How to create a share link for files?
  • How to share a Team Folder?
  • File Services
  • Notes on Mounting Fygo NAS via WebDAV on Windows
  • Notes on Mounting Fygo NAS via NFS on Windows
  • SMB 3 Multichannel Requirements
  • Media File Formats Supported by DLNA
  • Virtual Machine
  • How to Install and Use Virtual Machine?
  • How to Use Virtual Machine Hardware Passthrough?
  • Fygo Sync
  • Fygo Sync Feature Guide
  • How to Use On-Demand Sync
  • Frequently Asked Questions
  • Backup
  • Encrypted Backup Overview
  • iSCSI
  • iSCSI Glossary
  • iSCSI Basic Features
  • User Group Configuration
  • CHAP Configuration
  • Frequently Asked Questions
  • License
  • Fygo License overview and activation guide
  • Fygo License FAQ
  • More
  • Contact Us
  • What is the difference between a local account and a Fygo Account?
  • What is the difference between administrator and standard user permissions?
  • Fygo Beta Disclaimer
  • Rockchip Series eMMC USB Flashing Tutorial
  • Rockchip Series TF Card Flashing Tutorial

    • Unable to Complete Two-Factor Authentication (2FA)?

    If you have replaced or lost your phone and cannot access the OTP key, you can still disable Two-Factor Authentication for your account to restore login access. Choose one of the following methods based on your situation:

    Disable via Emergency Verification Code

    When your account has a Security Email configured, you can click Unable to Access on the second-step verification screen. The system will send a one-time Emergency Verification Code to your configured Security Email. Check your email and enter the Emergency Verification Code to complete login.

    system settings - Unable to Complete Two-Factor Authentication (2FA)? - Disable via Emergency Verification Code screenshot

    After logging in, go to the Personal Settings page to disable and reconfigure Two-Factor Authentication.

    system settings - Unable to Complete Two-Factor Authentication (2FA)? - Disable via Emergency Verification Code screenshot 2

    Disable via Trusted Device Login

    You can log in through a trusted device. Trusted devices do not require entering a one-time password (OTP). After logging in, go to the Personal Settings page to disable and reconfigure Two-Factor Authentication.

    system settings - Unable to Complete Two-Factor Authentication (2FA)? - Disable via Trusted Device Login screenshot

    Contact Another Administrator to Disable

    If your device has multiple administrators, you can contact any administrator to disable Two-Factor Authentication for your account.

    system settings - Unable to Complete Two-Factor Authentication (2FA)? - Contact Another Administrator to Disable screenshot

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